Six SIgma for Transactions and Service

by Parveen Goel and Praveen Gupta

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Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors

However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.

This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.

  • ISBN13 9780071443302
  • Publish Date 16 January 2005 (first published 7 January 2005)
  • Publish Status Withdrawn
  • Publish Country US
  • Publisher McGraw-Hill Education - Europe
  • Imprint McGraw-Hill Professional
  • Format Hardcover
  • Pages 558
  • Language English