Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.
This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.
- ISBN13 9780071443302
- Publish Date 16 January 2005 (first published 7 January 2005)
- Publish Status Withdrawn
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Format Hardcover
- Pages 558
- Language English