Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
- ISBN10 0470126353
- ISBN13 9780470126356
- Publish Date 8 May 2007 (first published 27 April 2007)
- Publish Status Active
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Sybex Inc.,U.S.
- Format Paperback
- Pages 240
- Language English