Now out in paperback, "Incredible Customer Service" aims to tell the reader how to meet the ultimate test of successful customer service. This text shows organizations of all types and sizes why and how the customer needs to become a fundamental and integral part of their operation. This can be put into practice by following the 14 key steps laid out in the book and guidance is given on how to manage and achieve top rate customer service.
- ISBN10 0077077539
- ISBN13 9780077077532
- Publish Date 1 November 1992
- Publish Status Active
- Out of Print 10 July 1997
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Inc.,US
- Format Hardcover
- Pages 224
- Language English