Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.
- ISBN10 1857034864
- ISBN13 9781857034868
- Publish Date 1 January 1999 (first published June 1997)
- Publish Status Out of Print
- Out of Print 23 July 2001
- Publish Country GB
- Publisher Little, Brown Book Group
- Imprint How To Books Ltd
- Edition 2nd Revised edition
- Format Paperback (UK Trade)
- Pages 184
- Language English