Total quality management (TQM) is a concept of integrated management techniques designed to encourage customer service improvements and profitability. Illustrated with case studies, this manual explains how company trainers have a crucial role to play in introducing TQM to their companies.
- ISBN10 0749407549
- ISBN13 9780749407544
- Publish Date 30 September 1992
- Publish Status Unknown
- Out of Print 25 May 2011
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Paperback
- Pages 160
- Language English