There are many benefits of measuring and reducing the cost of quality in any organisation. Running a regular cost of quality audit and acting on its results can reduce waste, delays and mistakes and hence increase customer satisfaction and improve customer retention levels
This self-assessment guide draws on the experience of countless companies to present a simple and straightforward approach to auditing the cost of quality. It sets out a clear, 14-step approach which uses examples and practical suggestions to be used at every stage. It discusses:
The steps needed to follow a cost of quality audit
How to analyse audit results and write effective audit reports
How to implement a cost of quality audit
How to develop a continuing cycle of audit and improvement
- ISBN10 0273647172
- ISBN13 9780273647171
- Publish Date 9 November 1999
- Publish Status Out of Print
- Out of Print 15 March 2021
- Publish Country GB
- Imprint Financial Times Prentice Hall
- Format Paperback
- Pages 136
- Language English