Managing and Improving Service Quality and Delivery (TQM Practitioner)

by Lyn Randall and Martin Senior

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  • ISBN10 0748719075
  • ISBN13 9780748719075
  • Publish Date August 1994 (first published 2 November 1992)
  • Publish Status Out of Print
  • Out of Print 23 July 2002
  • Publish Country GB
  • Publisher Oxford University Press
  • Imprint Nelson Thornes Ltd
  • Edition New edition
  • Format Paperback
  • Pages 73
  • Language English