All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
- ISBN10 1906124914
- ISBN13 9781906124915
- Publish Date 13 December 2012 (first published 1 January 2012)
- Publish Status Active
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Format Paperback
- Pages 256
- Language English
- URL http://bcs.org/books/humantouch