The main student's text provides an introduction to the hospitality industry. It should be useful for introductory vocational education courses based on the Hospital Industry National Competency Standards as detailed in the ANTA/TTA Hospitality Training Package. The book is divided into five sections: the industry, the people, the service, the systems and careers. Key features include a strong focus on providing quality service, working with colleagues and customers in a socially and culturally diverse environment, and using feedback for improving customer satisfaction. Systems for health, safety and food hygiene are also included, as well as a chapter on maintaining "green" premises. The final section provides sound advice on career planning and preparing for job interviews. This teacher's pack of overheads summarizes each chapter and lists the objectives in preparation for introductory vocational hospitality courses. The overheads include suggestions for integrated assessment topics and ways of completing them as well as useful web sites, discussion starters, and materials required.
There are also summaries of chapters, figures, tables, etc, from the book plus a CD of extra quiz questions is incorporated in the pack.
- ISBN10 1862505055
- ISBN13 9781862505056
- Publish Date February 2001
- Publish Status Active
- Publish Country AU
- Imprint Hospitality Press
- Language English