This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
- ISBN10 0304334405
- ISBN13 9780304334407
- Publish Date 16 February 1995
- Publish Status Unknown
- Out of Print 4 April 2008
- Publish Country GB
- Publisher Bloomsbury Publishing PLC
- Imprint Continuum International Publishing Group Ltd.
- Format Paperback
- Pages 304
- Language English