Everyone experiences conflict at work. Conflicts can arise from miscommunications, misunderstandings, false expectations, differences in standards, and stress. Drawing from decades of experience in business and conflict resolution, Kenneth Cloke and Joan Goldsmith offer concrete suggestions on how we can not only resolve conflicts at work, but use them as vehicles to improve our workplace relationships. Filled with stories and examples, this book addresses the working contexts of managers and employees throughout an organization.
- ISBN13 9781118046883
- Publish Date 6 January 2011 (first published 24 January 2000)
- Publish Status Active
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Edition Revised Edition
- Format eBook
- Pages 384
- Language English