The hotel and catering industry is one of the most heterogenous of industries, consisting as it does of businesses ranging from the most humble cafe to the largest luxury hotel. Strong images of the glamorous nature of the work are often conjured up by the popular media, and sit alongside the lures of an industry in which it is theoretically possible to rise to the top from the very lowest levels. Roy Wood provides an insight into the circumstances under which hotel and catering services are provided in reality. He highlights many aspects which have been previously ignored, such as low wages, high labour turnover, lack of unionization, and heavy-handed management.
- ISBN10 0415047838
- ISBN13 9780415047838
- Publish Date 9 January 1992
- Publish Status Out of Print
- Out of Print 8 November 2009
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Routledge
- Format Paperback (UK Trade)
- Pages 224
- Language English