This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.
- ISBN10 0749419547
- ISBN13 9780749419547
- Publish Date 25 December 1996
- Publish Status Out of Print
- Out of Print 23 June 2006
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Hardcover
- Pages 224
- Language English