Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.
- ISBN13 9781857882018
- Publish Date 1 December 1998
- Publish Status Out of Print
- Out of Print 20 December 2004
- Publish Country GB
- Imprint Nicholas Brealey Publishing
- Format Hardcover
- Pages 310
- Language English