This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.
This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.
- ISBN10 1137609249
- ISBN13 9781137609243
- Publish Date 22 October 2019 (first published 12 October 2019)
- Publish Status Active
- Out of Print 10 November 2021
- Publish Country GB
- Publisher Bloomsbury Publishing PLC
- Imprint Bloomsbury Academic
- Edition 1st ed. 2020
- Format Paperback
- Pages 336
- Language English