Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
- Identify and master emotions
- Master the story
- Promote positive behavior
- Achieve Rapport
- Control your response
- Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
- ISBN10 1506303374
- ISBN13 9781506303376
- Publish Date 5 November 2015 (first published 11 September 2015)
- Publish Status Active
- Publish Country US
- Imprint SAGE Publications Inc
- Format Paperback
- Pages 152
- Language English
- URL https://uk.sagepub.com/booksProdDesc.nav?prodId=Book245766