Tracey is an experienced Business Intelligence Lead and Technical Writer with a proven record of successful collaborations with IT Directors, Cybersecurity Managers, and Executives at a Managed Services Provider offering IT Services and consulting to Fortune 500 clients.She has worked with Knowledge Management, Security Operations, Network Operations, Server Operations, Microsoft Exchange, Jira/GitHub/Confluence Admin, SharePoint Developers, Azure Engineers, and senior executives to help them create clear, concise, and compelling reports.
Tracey has written over 400 customer-facing articles for B2B clients. She has a Master of Instructional Design, Master of Business Administration and CompTIA Security+ and Microsoft certifications.
