Brendon Bairstow-Klopper has more than 18 years' experience across a number of customer service fields. His vast and diverse cross-sector background affords him an in-depth understanding of the expectations of clients and consumers.Brendon's strong strategic abilities and keen business insights give him the ability to convert theoretical knowledge into practical execution with successful outcomes. With a laser focus on the interventions needed to improve upon a customer experience, Brendon's sought-after expertise has successfully been translated into actionable strategies for various global clients. "My favourite thing about CX is that when done right, it's constantly pushing you as a company to be better, to do more, and to be held accountable for the promise you make to your clients. I'm also a creative, and I love coming up with very specific ideas and tailored solutions for our clients. It's not a -one-size-fits-all fix, and that's what makes what we do so specialised and dynamic."
