Ruben Rabago is Gainsight's chief strategist. He launched Pulse+, a refreshed continuation of the world's largest education program for customer success professionals and provides curriculum guidance to universities. Ruben also leads Gainsight's community outreach, intended to elevate diversity in the profession. He was one of Gainsight's first CSMs and has more than twenty years of experience growing customer teams in traditional and SaaS-based companies, and currently serves as advisor to customer success professionals around the globe.
