Dan Coen

6 books

Jul 15, 2004
Cover of Second String

Second String

Mar 1, 2004
Cover of How to Become a Great Call Center Manager

How to Become a Great Call Center Manager

Jul 1, 2003
Cover of Inspiring Call Center Performance

Inspiring Call Center Performance

May 1, 2002
Cover of Ring Up Phone Sales

Ring Up Phone Sales

Jan 1, 2001
Cover of Building Call Center Culture

Building Call Center Culture

Dec 1999
Cover of Friendly Persuasion

Friendly Persuasion