Andrew (Andy) W Nichols, FCQI CQP, has more than 30 years' experience of management systems. As the quality manager of a UK-based NATO contractor, he was responsible for developing a quality assurance program to meet the AQAP 1 Quality Assurance requirements, when supplying communications equipment (hardware and software) to the SHAPE organization. Subsequently, as design/supplier assurance manager for a well-known British-based metrology equipment company, he was on the leadership team responsible for achieving ISO 9001:1987 certification - a first in class.