David G. Kelly, is an experienced technical writer who joined Cisco as part of the Vovida Networks acquisition in 2000. Prior to moving to California, David owned and operated a successful technical writing firm in Vancouver, Canada. David holds a BA from the University of British Columbia. Cullen Jennings is Senior Manager of Voice Signaling Software at Cisco Systems. Previously, he was vice president of engineering for Vovida Networks. His background includes management, consulting, and development both for technology-based companies and for educational institutions. Cullen is a member of the IEEE and ACM and has published numerous technical articles. Luan Dang is Director of Software Development at Cisco Systems. Previously, Luan was Senior Vice President, Chief Technology Officer and Co-Founder of Vovida Networks. Luan is currently a member of the Technical Advisory Council for the International Softswitch Consortium and has previously filed telephony patents for voice-over-IP (1999) and caller IP (1998). Luan has also been granted a patent for the display screen management apparatus in 2000.