Rich Schiesser is the best selling author of the first and second editions of IT (Information Technology) Systems Management. The highly acclaimed second edition serves multiple purposes as a technical handbook, management reference guide and college textbook in use at over twenty universities worldwide. He also co-authored the best selling IT Production Services. For over three years he wrote a weekly blog at InformIT.com covering a variety IT management topics. He has presented IT management papers at dozens of prestigious conferences across the globe, often serving as a keynote speaker. Shattered Hearts will be his fourth book and his first work of fiction.
