Originally from Leeds in the United Kingdom, Nigel has spent the last 25 years living in Melbourne, Australia, with his wife, two children and a German Shepherd. He is a passionate and innovative senior executive specialising in service operations management, known for driving performance and rapid transformational change, while leading large, award-winning teams in complex delivery networks distributed across many countries and locations. Nigel's career path started in management consulting, where he worked across a wide range of functions and industries from sales to finance, and from the public sector to automotive manufacturing. He subsequently transitioned to financial services operations, where he spent considerable time exploring the "black box" of payments. He is known for challenging received wisdom and for being an industry thought leader in operational excellence. Nigel now spends his time consulting, training, coaching and blogging.
