Dr. Raymond L. Hilgert was Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts degree, and received his Master's and Doctor's degrees from Washington University. His business experience included management positions at Southwestern Bell Telephone Company and a market research position with an advertising firm. Dr. Hilgert taught at Washington University for more 35 years, where he served as an Assistant Dean and Director of Management Development Programs. He published approximately 90 articles in management, business, and academic journals and co-authored five books on human resources management, supervision, and collective bargaining. Dr. Hilgert was a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He participated in or directed numerous management, supervisory, and business ethics programs and seminars. As an arbitrator certified by the Federal Mediation and Conciliation Service, Dr. Hilgert decided more than 550 grievance-arbitration cases. He held the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute and received numerous teaching awards from students at Washington University.