I started my career in global companies including Xerox and British Airways and later joined Amadeus. I was fascinated by how changes were made across the business in multiple countries and cultures. I spent five years as a change manager on a global customer relationship management deployment project, five years leading organisational development projects, four years in knowledge management, and two years as an individual transition coach. When I came home to Australia after many years abroad, I was surprised by the proliferation of short-term change management vacancies, often asking for skills in digital transformation. I wanted to know more. This is what prompted me to write this book of change stories.
