Janelle Barlow, Ph.D., is president and owner of TMI, US, a partner with the Danish-based multi- national training and consulting group. She is also a keynote speaker and author. Twice named Inter- national Trainer of the Year by TMI, she has also earned the Certified Speaking Professional (CSP) designation from the National Speakers Association, on whose national board she currently sits.
Barlow’s popular programs, A Complaint Is a Gift, Branded Customer Service, and The Stress Manager, are offered around the world. Her client base includes Hewlett-Packard, Chevron Texaco, Exxon, Mandarin Oriental Hotel Group, Aramark, Shangri-La Hotels, Unisys, Maximus, Genentech, Avon Cosmetics, Paramount’s Great America, Dell Computers, Volkswagen, Kaiser Permanente Hospitals, Satmetrix, Southwestern Bell, DHL, and Cisco, among others.
Barlow has written three previous books, including the best- selling A Complaint Is a Gift, The Stress Manager, and Emotional Value. Her doctorate is from the University of California, Berkeley.
Peta Peter is a senior partner with TMI,US and a popular speaker and trainer. Before joining TMI in 1994, Peter had a noteworthy career in television and radio—both in front of and behind the camera. She was one of Australia’s first female television news anchor and also coanchored a popular current affairs program, Nationwide, that was the precursor to 60 Minutes in Australia. Peter has produced
award-winning television shows, documentaries and video programs.
Lewis Barlow currently works in sales and business development for TMI,US. He comes from a background in new technology and on-line advertising sales.
Prior to joining TMI, Lewis was director of sales in Shanghai for 24/7 Media Asia, the on-line advertising arm of Chinadotcom. His clients included Compaq, Motorola, Bosch, and Chivas Regal. Before that, Lewis was head of sports marketing sales for IMG in Northern China. Lewis sold sports advertising packages to multinational corporations. He has a master’s degree in Chinese linguistics from the University of Wisconsin, Madison.
