CHARLES KENNEY is executive editor of the Northwell Series on Health Care Innovation. He is the author of many books including The Best Practice: How the New Quality Movement Is Transforming Medicine (PublicAffairs 2008), which the New York Times described as "the first large-scale history of the quality movement.'' He is the author of Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience (CRC Press 2010), for which he was awarded the 2012 Shingo Research and Professional Publication Award. He serves on the faculty of the Institute for Healthcare Improvement.
