Dr. Vicki Halsey is vice president of applied learning for The Ken Blanchard Companies and coauthor of Blanchard’s Legendary Customer Service Training and their award-winning blended e-learning Situational Leadership II program. She also is the coauthor, with Ken Blanchard and others, of Leading at a Higher Level, as well as The Hamster Revolution and The Hamster Revolution for Meetings (with Mike Song and Tim Burress).