Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey. He brings more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. As CMO, Tom is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with the overarching goal of reducing the suffering of patients as they undergo care and improving the value of that care. In addition to his role with Press Ganey, Tom, an internist and cardiologist, continues to practice primary care at Brigham and Women's Hospital in Boston, where the Thomas H. Lee Award for Excellence in Primary Care is named in his honor. He frequently speaks about the patient experience and strategies for improving the value of healthcare to healthcare leaders all over the country. He is the author of The Epidemic of Empathy in Healthcare.
