Jeanne Bliss is one of the foremost experts on customer-centric leadership and the role of the chief customer officer. For over twenty years, she led customer experience executives at Lands' End, Coldwell Banker, Allstate, Mazda, and Microsoft. Since 2002 she has guided customer experience transformations for major global organizations through her firm, CustomerBliss, and has inspired audiences through her keynote speeches. She is cofounder of the Customer Experience Professional's Association and has been called the "godmother of customer experience."
