Dianna Booher is a business communication strategist, speaker, and author of numerous books. She’s the recipient of an American Library Association’s Best Nonfiction of the Year award, a member of the Speaker Hall of Fame, and one of Successful Meeting magazine’s “Top 21 Speakers for the 21St Century.”  Her consulting firm, Booher Research Institute, works with more than a third of the Fortune 500 companies to improve their communication.