Laura Chappell has been a protocol analyst for almost 30 years - yes, she has gray hair! Back in the 1990s, Laura became a networking evangelist and member of the IEEE while working at Novell. Laura is the CEO and Founder of Protocol Analysis Institute, Inc., and Chappell University. Laura began using Wireshark as her sole network analysis tool when it was in its infancy (under the Ethereal name). Laura teaches courses online and onsite and continues to research and write about troubleshooting, optimization, and security techniques for both terrestrial and interplanetary network systems. Laura's customers include many of the Fortune 100, as well as local, national, and international law enforcement agencies. Visit chappell-university.com for more information on Laura Chappell's projects, join her newsletter and read her blog (In Laura's Lab). Laura's courses are available online at chappell.talentlms.com. Ms. Chappell can be reached at laura@chappellu.com.