Samuel Erskine(IT Driving Fellow) is an independent IT consultant, who specializes in Service Manager and Configuration Manager. He is the content designer and one of the authors of Microsoft System Center 2012 Service Manager Cookbook and Microsoft System Center 2012 Orchestrator Cookbook, both by Packt Publishing; a contributing author to System Center 2012 Configuration Manager Unleashed; and a coauthor of System Center 2012 Service Manager Unleashed, Sams Publishing. With over 18 years of IT experience, he focuses on providing training and service management consultancy services in the United Kingdom and other locations. He also writes blogs at www.itprocessed.com.