54 books • 3 series
High Momentum Organization
100 Ways to Lead Excellence
The Empathetic Organization
Intelligent Customer Experience
Total Quality Management
Benchmarking & Performance Management
Inspired Customer
Gutsy Leadership
Sustainable Business
Distinctive Capability
The Relationship Dimension (Customer Empathy, #3)
The Emotional Attachment Dimension (Customer Empathy, #2)
The Partnership Dimension
Right Design for Perfect Delivery (Service Excellence, #12)
Great Relationships with Customers through Effective Communication (Service Excellence, #13)
Customer Experience Measurement (Service Excellence, #11)
The Empowered Customer in a Smart World
Service Charter & Standards
Costing and Efficiency Measurement (Service Excellence, #7)
Citizen Centricity through Connectivity
Channel Management (Service Excellence, #2)
Innovation in Service Delivery (Service Excellence, #5)
Customer Insight (Service Excellence, #4)
Building the Right Capacity for Sustainable Delivery (Service Excellence, #10)
