GLEN COULTHARD lives in British Columbia, Canada, where he is a full-time faculty member in the School of Business at Okanagan College. Glen holds a Bachelor of Commerce degree from the University of British Columbia and an MA in Educational Technology Leadership from George Washington University, and is currently completing his PhD in Learning Design and Technology at Purdue University. Having worked in education since 1988, Glen has taught in both continuing education and university degree programs, and he has worked as a curriculum and instructional designer for both McGraw-Hill and Pearson Education. When he is not teaching, developing e-learning, or writing textbooks, Glen helps corporate clients implement technology-based e-learning programs and performance support systems.