An Evaluation of the Military Onesource Call Center in Select Groups of Callers: Call Quality, Call Outcomes, and Caller Satisfaction

by Erika Litvin Bloom, Lisa H. Jaycox, and Thomas E. Trail

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  • ISBN10 197740653X
  • ISBN13 9781977406538
  • Publish Date 23 June 2021
  • Publish Status Active
  • Publish Country US
  • Imprint RAND
  • Format Paperback (US Trade)
  • Pages 86
  • Language English