A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like Establishing high standards of customer serviceHelping staff hear the voice of the customerHiring customer service prosHelping staff cope better in a stressful atmosphereReducing anxiety to increase satisfactionand more!
- ISBN10 1556482302
- ISBN13 9781556482304
- Publish Date 29 May 1998
- Publish Status Out of Stock
- Out of Print 5 February 2005
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Format Paperback
- Pages 292
- Language English