This manual provides the trainer with a collection of workplace situations intended to facilitate training to develop key management skills, including conflict handling, decision-making, managing change, negotiating skills, stress management and team development. Full guidance and materials are supplied. These include observer checklists, a timing checklist, choosing a role play, reviewing and debriefing information and how to handle questions. In addition, for each role play there are ready-to-photocopy briefing sheets and case backgrounds for all the participants and observers. The role plays can be used either in triad or in larger groups, with the length of each role play varying in accordance with the size of the group.
- ISBN10 1859040276
- ISBN13 9781859040270
- Publish Date 28 January 1993
- Publish Status Out of Print
- Out of Print 2 July 2012
- Publish Country GB
- Imprint Gower Publishing Ltd
- Format Paperback
- Pages 236
- Language English