This pack has been designed to reflect the needs of professional training materials. Much of the material can be used immediately and it includes OHP acetates and photocopiable handouts. The pack covers understanding who your customers are, knowing their expectations, communication and handling complaints. The pack's structure is similar to that of the books in that it deals with effective time management to make sure that the best use of time is achieved; contain checklists, to make sure that nothing is ommitted; has ice-breakers, to provide a quick and productive start to the training session; includes OHPs; and encourages participation, to make sure that each individual gets the most out of the training.
- ISBN10 0273614037
- ISBN13 9780273614036
- Publish Date 28 February 1995
- Publish Status Out of Print
- Out of Print 31 October 2009
- Publish Country GB
- Imprint Financial Times Prentice Hall
- Pages 256
- Language English