Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

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Book cover for Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

  • ISBN13 9780071446525
  • Publish Date 16 September 2004
  • Publish Status Out of Print
  • Out of Print 4 June 2013
  • Publish Country US
  • Publisher McGraw-Hill Education - Europe
  • Imprint McGraw-Hill Professional
  • Format Paperback
  • Pages 304
  • Language English