Designed to help future supervisors or team leaders/coaches/co-ordinators, this text incorporates material on skill development, human relations, and modern management techniques. Emphasized throughout the text are the ideas of improvement and customer satisfaction as drivers of organizational and supervisory action. The integrative TQM framework offers the most realistic way to organize and understand a business and presents the most effective and future relevant tools and techniques in the field of supervision.
- ISBN10 0538859423
- ISBN13 9780538859424
- Publish Date 24 September 1997
- Publish Status Out of Print
- Out of Print 20 February 2002
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Format Paperback
- Pages 448
- Language English