One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose
- ISBN10 1852526726
- ISBN13 9781852526726
- Publish Date 23 February 2011
- Publish Status Active
- Publish Country GB
- Imprint Management Books 2000 Ltd
- Edition New ed.
- Format Paperback
- Pages 240
- Language English