Bam!: Delivering Customer Service in a Self-Service World

by Barry J. Moltz and Mary Jane Grinstead

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  • ISBN10 1449007945
  • ISBN13 9781449007942
  • Publish Date 28 September 2009
  • Publish Status Active
  • Publish Country US
  • Imprint AuthorHouse
  • Format Paperback (US Trade)
  • Pages 236
  • Language English