This book provides supervisors and front line managers with the underpinning knowledge needed to fulfil the competencies set out in the Management Charter Initiative's (MCI) Supervisory Management Standards. The authors examine the development of supervision and management, and the role of the supervisor, before discussing in detail how the competent and effective supervisor/front line manager manages. The book covers: motivation and leadership; groups and teams; recruitment, selection and training; reactions to change and handling conflict; discipline and grievance; associated personal competences.
- ISBN10 0631190120
- ISBN13 9780631190127
- Publish Date 17 September 1993
- Publish Status Out of Print
- Out of Print 13 May 1998
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint Blackwell Publishers
- Format Paperback
- Pages 272
- Language English