Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
- ISBN13 9780470334027
- Publish Date 10 December 2007 (first published 19 February 1999)
- Publish Status Active
- Publish Country US
- Imprint Pfeiffer & Co ,U.S.
- Format eBook
- Pages 400
- Language English
- URL http://wiley.com