An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more!
- ISBN10 0787955779
- ISBN13 9780787955779
- Publish Date 19 May 2000
- Publish Status Out of Stock
- Out of Print 23 September 2006
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Format Paperback
- Pages 312
- Language English