Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center

by Dan Coen

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  • ISBN10 0966043626
  • ISBN13 9780966043624
  • Publish Date 1 January 2001
  • Publish Status Unknown
  • Publish Country US
  • Imprint DCD Publishing
  • Format Paperback (US Trade)
  • Pages 200
  • Language English