Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
- ISBN10 0739309536
- ISBN13 9780739309537
- Publish Date 13 January 2004
- Publish Status Active
- Publish Country US
- Publisher Random House USA Inc
- Imprint Random House US Audio
- Edition Abridged edition
- Format Audiobook (CD)
- Pages 1
- Language English
- URL https://penguinrandomhouse.com/books/isbn/9780739309537