Blueprints for Service Quality: The "Federal Express" Approach

by Richard M. Hodgetts

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  • ISBN10 0814423566
  • ISBN13 9780814423561
  • Publish Date 27 July 1994
  • Publish Status Out of Print
  • Out of Print 13 December 2011
  • Publish Country US
  • Publisher HarperCollins Focus
  • Imprint Amacom
  • Edition 2nd edition
  • Format Paperback
  • Language English